A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?
MSRA stands for Microsoft Remote Assistance, and it is a feature that allows a technician to remotely view and control another user’s Windows PC with their permission. MSRA is built-in to Windows and does not require any additional software installation. To use MSRA, the technician and the user need to follow these steps:
On the user’s PC, type msra in the search box on the taskbar and select Invite someone to connect to your PC and help you, or offer to help someone else.
Select Save this invitation as a file and choose a location to save the file. This file contains a password that the technician will need to connect to the user’s PC.
Send the file and the password to the technician via email or another secure method.
On the technician’s PC, type msra in the search box on the taskbar and select Help someone who has invited you.
Select Use an invitation file and browse to the location where the file from the user is saved. Enter the password when prompted.
The user will see a message asking if they want to allow the technician to connect to their PC. The user should select Yes.
The technician will see the user’s desktop and can request control of their PC by clicking Request control on the top bar. The user should allow this request by clicking Yes.
The technician can now view and control the user’s PC and assist them with installing software.
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