A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?
A.
Administer twice-yearly student and staff surveys with two question related to IT
B.
Measure the number of complaints raised by students
C.
Use a combination of tailored surveys and IT tools-based metrics
Using a combination of tailored surveys and IT tools-based metrics allows for a comprehensive assessment of the new IT solution’s impact. Surveys provide qualitative insights into user satisfaction, while metrics offer quantitative data on usage and performance.
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