The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
A.
Review the original sales proposal with the sales team.
B.
Evaluate the customer’s expertise in managing the purchased solution.
C.
Offer discounts on new products to gain the interest of the new leadership.
D.
Address and resolve all technical issues.
E.
Review the original business case and reassess desired outcomes with the new leadership
To mitigate the risk of lack of adoption with a new leadership team, the Customer Success Manager must address and resolve all technical issues that may be hindering adoption and review the original business case to reassess desired outcomes with the new leadership. These activities ensure that any obstacles to successful adoption are removed and that the new leadership’s goals and expectations are aligned with the solution’s capabilities
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