Cisco VOS is a Linux-based operating system that runs on Cisco Unified Communications servers. It provides a common platform for various Cisco applications, such as Finesse, CUIC, CVP, and ECE. Finesse is a web-based agent and supervisor desktop solution that integrates with Cisco Unified Contact Center Enterprise (CCE) and Customer Voice Portal (CVP). CUIC is a web-based reporting and analytics solution that provides real-time and historical data for Cisco Unified CCE and CVP. CVP is a software-based solution that provides call control, voice self-service, and outbound dialing capabilities. ECE is an email and chat solution that integrates with Cisco Unified CCE and Finesse.
References:
Cisco VOS System Administration - Certificate Management1
Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6 (2) - Prepare Customer Site Servers2
Troubleshooting Cisco Contact Center Enterprise (CCET) Course Outline
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