According to the Designing and Implementing Enterprise Network Assurance (300-445 ENNA) best practices for collaboration monitoring, Microsoft Teams (as well as Webex and Zoom) is monitored using a combination of Scheduled and Dynamic tests (Option D).

Scheduled Tests: These are used to proactively monitor the reachability and performance of the Microsoft Teams infrastructure. The Teams template typically includes scheduled HTTP Server tests to teams.microsoft.com and login.microsoftonline.com, along with network-layer tests to the Teams Transport Relay (e.g., worldaz.tr.teams.microsoft.com). These provide a continuous baseline of connectivity regardless of whether a user is currently in a call.

Dynamic Tests: These are a unique feature for collaboration monitoring. When an Endpoint Agent detects that the Teams application has initiated a real-time media session (audio or video call), it automatically triggers a Dynamic Test to the specific IP and port being used for that call. This allows IT teams to see the exact network path—including hop-by-hop latency and loss—of the actual call traffic while the session is active.

Real User Tests (Option C) are generally not used for Teams monitoring in the same way they are for web-based SaaS apps. Because most users utilize the Teams desktop client rather than the browser, the RUM browser extension cannot capture the rich telemetry of the desktop application ' s internal signaling and media streams. Therefore, the specialized " Automated Session Testing " provided by Dynamic Tests , combined with the proactive health checks of Scheduled Tests , constitutes the complete assurance strategy for Microsoft Teams.