Cisco Finesse offers several capabilities:
Browser Access: Agents can access Finesse directly from a browser, eliminating the need for any client-side installation or configuration. This simplifies deployment and maintenance.
Gadget Containers: Finesse provides a single user interface that integrates multiple gadget containers, allowing for a seamless and unified experience.
[Reference: Cisco DevNet Associate documentation on Cisco Finesse, which details its features and benefits, emphasizing ease of access and integration capabilities., , ]
Submit