Mabel, theOperations Directorat a hotel, is engaged in a debate abouttrade-offs. The CFO believes thatefficiency and effectiveness cannot be achieved together. Is this correct?
A.
Yes - the hotel must make a trade-off between efficiency or effectiveness, it cannot have both
B.
Yes - engaging in trade-offs means that continuous improvement methodologies are no longer required
C.
No - the concept of trade-offs means that the organisation can position itself to achieve both effectiveness and efficiency
D.
No - with improvements to technology and communications, there is no need for trade-offs
Trade-offs involve balancing objectives(cost, quality, speed) toenhance both efficiency and effectiveness.
Technology helps (D), but trade-offs still existin areas likesustainability and ethical sourcing.
Continuous improvement (B) remains crucialeven with trade-offs.
(LO 2.2, See p.128-129)
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