A florist is introducing a new electronic ordering system that will reduce staff numbers. The Managing Director is anticipating staff reactions. Which of the following stages of theChange Cyclewill staff likely experience first?Select TWO
TheChange Cycle(Salerno and Brock) followsLoss → Doubt → Discomfort → Discovery → Understanding → Integration. Early stages involve emotional loss and uncertainty before adjustment begins.
[Reference:CIPS L5M8 Study Guide, p.128., ]
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