Zoe is a Manager at Friends Incorporated. The company is undergoing a major change to working practices, and Zoe has noticed that several of her team seem cynical about the changes. What should Zoe do?Select TWO
A.
cynical employees are a problem so should be dealt with via the disciplinary route
B.
highlight key achievements of the company and areas where the change has been successful
C.
allow for upwards communication and for staff to ask any questions
D.
there is nothing Zoe can do as the Psychological Contract is under strain
Cynicism often results from a breach of thepsychological contract, leading to mistrust. Managers shouldrebuild confidencethroughtransparent communication(upward and downward) and bycelebrating successesthat demonstrate progress and credibility of change.
[Reference:CIPS L5M8 Study Guide, pp.129–131., ]
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