Customers increasingly expect businesses to operate responsibly, demanding transparency, ethical practices, and sustainability. This consumer pressure drives organizations to adopt CSR and sustainable procurement practices to meet these high standards. The CIPS L3M6 module notes that customer expectations are a significant motivator for businesses to enhance their social and environmental performance.
[Reference: CIPS L3M6 Study Guide, Section on Stakeholder Expectations and CSR., ________________________________________]
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