McKinsey's '7-S' model distinguishes between 'hard' and 'soft' factors.
Which TWO of the following statements are correct?
Hard factors tend to be intangible and hard to identify.
Soft factors tend to be intangible and hard to identify.
Hard factors tend to be formal and measurable.
Soft factors tend to be formal and measurable.
Soft factors focus on the future and hard factors focus on the present.
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