Steve - A business manager who hires his 18-year-old son for a managerial level job.

Kay - A department manager who doesn 't reprimand one of her team members for doing a job wrong because they are friends.

Angela - Has worked on the production line for the past seven years.

Steve - Conducts monthly reviews of his team's performance (the team hasn't changed for the past five years).

Bryan - Has worked as an accountant for the past ten years. He always makes sure he is up-to-date with changes in the industry.