According to the result from [Service Model - Blue Prism Community Site], two elements that should be defined as part of the Service Model are the engagement model required to support operational processes, and the management, reporting, scheduling and referral handling processes for BAU. The Service Model covers how to support operational processes while defining the management, reporting, scheduling and referral handling processes for business as usual. The other statements given are not elements of the Service Model, but rather elements of other foundations such as Technology or Vision. References: [Service Model - Blue Prism Community Site]