BICSI Installer 2 - Copper Exam INSTC_V7 Question # 29 Topic 3 Discussion

BICSI Installer 2 - Copper Exam INSTC_V7 Question # 29 Topic 3 Discussion

INSTC_V7 Exam Topic 3 Question 29 Discussion:
Question #: 29
Topic #: 3

Which of the following make the biggest impression on a customer during face-to-face conversation?


A.

Choice of words


B.

Tone of voice


C.

Body language


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