In the context of a cloud service provision, particularly Infrastructure as a Service (IaaS), the focus is typically on providing the physical or virtual infrastructure to the customer. The responsibility for user security education generally falls within the domain of the customer, as it pertains to their internal operations and how their employees or users interact with the IaaS. The IaaS provider’s responsibilities are more aligned with ensuring the security of the infrastructure itself, rather than the education of users on security practices.
References: The answer is based on the knowledge of Information Security Management Principles as outlined in the BCS Foundation Certificate in Information Security Management Principles, which includes understanding the roles and responsibilities in information security management and the categorization and operation of different types of controls1.
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