A performance assessment examines how actual performance compares with expected performance and can reveal deficiencies involving knowledge, skills, or attitudes that affect results. The emphasis is on identifying what is preventing successful performance so that the organization can determine an appropriate intervention.

Knowledge gaps involve missing information or understanding. Skill gaps concern inability to execute required behaviors or procedures. Attitude gaps involve beliefs, motivation, willingness, or dispositions that influence how employees perform. A performance assessment can help distinguish among these categories by examining results and the behaviors associated with them.

An organizational assessment operates at a broader strategic level, examining business priorities, culture, resources, or enterprise capability. A task assessment identifies what activities and competencies a job requires. An individual assessment focuses on a particular person's characteristics or development needs.

Performance assessment therefore provides the relevant framework when the objective is to determine whether deficiencies in knowledge, skill, or attitude are contributing to the gap between expected and actual workplace performance.

Study Guide Topics: Performance Improvement; performance assessment; knowledge gaps; skill gaps; attitude gaps.

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