ASQ Certified Six Sigma Black Belt CSSBB Question # 81 Topic 9 Discussion
CSSBB Exam Topic 9 Question 81 Discussion:
Question #: 81
Topic #: 9
A Six Sigma team is discouraged that progress is slow on attaining the team’s stated goal. Which of the following techniques should the facilitator use to encourage and motivate the team?
A.
Establish short-term measures of improvement
B.
Ask a management representative to inspire the team
Establishing short-term measures of improvement is the best technique because it helps the team see evidence of progress before the final project goal is fully achieved. In Six Sigma team management, long projects can create discouragement when the end result is still distant, even if meaningful gains are already being made. Short-term measures provide visible milestones, reinforce momentum, and help team members recognize that their efforts are producing results. This supports motivation, confidence, and continued engagement. Asking management to inspire the team may create a temporary boost, but it does not change how progress is experienced. Redeveloping the goal may confuse the team unless the original goal is truly flawed. Shortening the deadline would likely increase frustration rather than motivation. A skilled facilitator helps the team break a large objective into manageable wins and track those improvements over time. That makes progress more tangible and builds commitment to continue. Therefore, the correct answer is A, Establish short-term measures of improvement, because it creates achievable markers that sustain team morale and focus throughout the project.
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