ASQ Certified Six Sigma Black Belt CSSBB Question # 78 Topic 8 Discussion
CSSBB Exam Topic 8 Question 78 Discussion:
Question #: 78
Topic #: 8
A Black Belt is managing a team that encounters an organizational problem caused by conflicting management goals. To help resolve this situation, the Black Belt should do which of the following first?
A.
Ask the team to prioritize the conflicting goals
B.
Facilitate a meeting with the managers whose goals are in conflict
C.
Instruct the team to ignore the conflict
D.
Prioritize the goals in terms of the seniority of the managers
The correct answer is B. Facilitate a meeting with the managers whose goals are in conflict . In CSSBB team management, the facilitator and team leader are expected to support conflict resolution , reinforce participation, and help the right people address issues that affect team progress. The team-meeting guidance specifically includes conflict resolution as part of effective meeting structure and asks teams to define how conflict will be managed.
Because this conflict is caused by management goals , the issue is above the team’s authority level and should be addressed directly with the managers involved. Asking the team to prioritize management goals would push the team into a decision that belongs to leadership. Ignoring the conflict would allow misalignment to continue, and ranking goals by manager seniority is not a sound Six Sigma approach. The first step should be to bring the relevant managers together in a structured discussion so the competing goals can be clarified, aligned, or escalated appropriately. Therefore, the best CSSBB-based answer is B .
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