ASQ Certified Six Sigma Black Belt CSSBB Question # 19 Topic 2 Discussion
CSSBB Exam Topic 2 Question 19 Discussion:
Question #: 19
Topic #: 2
When one team member eagerly answers questions and offers multiple ideas during a meeting, the facilitator should take which of the following actions to balance participation by the other team members?
A.
Pose probing questions of the dominant team member
B.
Have an off-line conversation with the dominant team member
The correct answer is C. Solicit input from other team members . In the CSSBB team-dynamics material, one common team problem is dominant participants , described as members who interrupt others or dominate the conversation. The recommended corrective actions are to promote equal participation and structure the discussion . A well-functioning team is also characterized by the fact that all members participate in discussions , while poorly functioning teams allow a few people to dominate decisions and participation.
Soliciting input from quieter or less vocal members is the most direct way to rebalance participation while preserving the meeting’s momentum and psychological safety. It keeps the discussion inclusive and aligns with the facilitator’s role of managing the team process , not just the content. A private off-line conversation may sometimes be useful later, especially with an overbearing expert, but it is not the best immediate action in the meeting. Asking the group why they are not participating can feel accusatory, and probing the dominant person further would likely worsen the imbalance. Therefore, the best CSSBB-based answer is C .
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