Situational leadership recommends matching the leadership style to the employee’s readiness, competence, and confidence. When employees lack both knowledge and confidence, they need clear structure, close guidance, and specific instructions. The directing style is appropriate because the leader defines tasks, explains expectations, sets priorities, gives step-by-step direction, and monitors progress closely. Delegating is suitable for employees who are competent and confident enough to work independently. Participating is more useful when employees have some competence but need support and involvement. Selling involves explaining and persuading while still providing direction, but it fits employees who need motivation more than basic instruction. Since the employees in the question lack knowledge and confidence, directing is the best answer.

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