Apple emphasizes that modern MDM solutions must be extensible, and the primary way this is achieved is through arobust Application Programming Interface (API). APIs allow administrators and developers to automate device actions, integrate with existing IT service management systems (like ServiceNow), or build custom workflows. For example, an organization can script automated assignment of devices, license tracking, or compliance reporting. While Automated Device Enrollment and MDM frameworks provide device management capabilities, they are not the integration points for custom automation. GSX integration is used by resellers and service providers, not directly for IT automation. Therefore, APIs are the feature that enable deep integration with internal enterprise systems and advanced automation.
[References:Apple Platform Deployment — “Extend MDM with APIs and custom automation.”, , ]
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