Clause 10.1 (Nonconformity and corrective action) specifies:
“The organization shall react to the nonconformity and, as applicable: take action to control and correct it; deal with the consequences; evaluate the need for action to eliminate the cause(s)… Corrective actions shall be appropriate to the effects of the nonconformities encountered.”
This confirms optionB. Option A is inaccurate—ISO requires actions appropriate toeffects, not probability alone. Option C is false—policies may need updating to correct nonconformities. Option D is incorrect, as not every cause can always be eliminated; residual issues may exist.
Thus, the verified requirement isB.
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