Improving digital access to staff documents for all people requires ensuring that documents are available online in an accessible format, complying with standards like the Web Content Accessibility Guidelines (WCAG) for people with disabilities. Option D (ensure all published reports are accessible virtually) addresses this by making reports available online in a way that accommodates diverse users. The APA’sAICP Certification Exam Content Outline(2022), under “Communication and Interaction,” states, “Improving digital access involves ensuring all published documents are virtually accessible, adhering to accessibility standards.” Option A (QR codes) may help but isn’t comprehensive for accessibility. Option B (monitor site traffic) is unrelated to access. Option C (distribute to neighboring communities) focuses on distribution, not digital access. TheCPC Study Manual(2024) confirms, “Ensuring virtual accessibility of reports is a key technique for digital access,” supporting option D.