AWS Enterprise Support is the AWS Support plan that includes an AWS concierge whom the company can ask for assistance. According to the AWS Support Plans page, AWS Enterprise Support provides "a dedicated Technical Account Manager (TAM) who provides advocacy and guidance to help plan and build solutions using best practices, coordinate access to subject matter experts, and proactively keep your AWS environment operationally healthy."2 AWS Business Support, AWS Developer Support, and AWS Basic Support do not include a TAM or a concierge service.
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