Anoutcome measureevaluates the results or impacts of a program or service, focusing on whether objectives were achieved (e.g., efficiency, effectiveness, or quality).
Percentage of disaster claims paid on timedirectly reflects the program’s ability to meet its goal of providing timely financial assistance to disaster victims, making it an outcome measure.
Why Other Options Are Incorrect:
A. Amount of disability inquiries received during a pandemic:This is aninput measure, as it reflects the demand or workload, not the results.
B. Total environmental impact statements reviewed:This is anoutput measure, showing the quantity of work done, not the effectiveness or result.
C. Number of federal capital territory students that graduated:While this measures results, it reflects an output rather than an outcome (it doesn’t assess the quality or long-term impact of education).
References and Documents:
Government Performance and Results Act (GPRA):Emphasizes the use of outcome measures to evaluate program performance.
GAO Performance Measurement Guide:Defines and provides examples of outcome, output, and input measures.
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