ACMP Global Certified Change Management Professional CCMP Question # 23 Topic 3 Discussion
CCMP Exam Topic 3 Question 23 Discussion:
Question #: 23
Topic #: 3
Completing the change management effort should include which of the following actions to evaluate the outcomes of the change initiative against the change objectives?
A.
A review and assessment of the change lead’s performance in leading the change initiative
B.
A competency review of employees to ensure that they have the confidence to adopt the new direction of their role in the organization
C.
An assessment of the sponsor’s effectiveness as a sponsor for the change effort
D.
Compare the outcomes of the change management effort against the change objectives set at the beginning of the change effort
ACMP requires aformal evaluation of outcomes against objectivesas part of closure. This ensures accountability, provides evidence of success, and informs future projects. Reviewing the change lead (A), employee competencies (B), or sponsor effectiveness (C) may contribute to lessons learned but do not represent the core closure evaluation. The correct evaluation step is option D.
(Reference: ACMP Standard, Process Group 5 – Close; Activity: Evaluate outcomes compared to initial objectives.)
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