John, a fraud investigator, is interviewing Mary, who he suspects has been embezzling company funds. Which of the following is the recommended approach John should use to ask Mary questions?
A.
Start with questions about unknown information and work toward known information
B.
Ask questions in random order to keep Mary from guessing the next question
C.
Start with specific questions and move toward general questions
D.
Seek general information before seeking specific details
“As a general rule, questioning should proceed from the general to the specific; that is, it is best to seek general information before seeking details”.
This ensures the respondent provides a free narrative before narrowing down to specifics.
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