The primary goal of any business process is todeliver value to the customer, which may be internal or external. According to the ABPMP CBOK® Guide, processes are defined as a set of related activities that transform inputs into outputs that are of value to the customer. This customer-centric view underpins the purpose and design of business processes.
[Reference: ABPMP CBOK®, Chapter 1 – Introduction to BPM, ]
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