Theessence of EPMis themanagement of critical, cross-functional processeswith a clear focus oncustomer value and accountability. EPM ensures that processes are designed and managed across departments to meet enterprise goals and customer needs.
“EPM aims to ensure customer-centricity and accountability for performance across functional boundaries, managing value creation through well-governed cross-functional processes.”
– ABPMP CBOK®, Chapter 8 – Enterprise Process Management
[Reference: ABPMP CBOK®, Chapter 8 – Enterprise Process Management, ]
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