Benchmarkingcompares internal process performance with industry standards or best practices.
Multi-moment analysissamples work activities over time to identify patterns and improvement areas.
“Benchmarking allows comparison against best-in-class processes, while multi-moment analysis captures time allocation across activities to detect inefficiencies.”
– ABPMP CBOK®, Chapter 6 – Process Performance Management
These approaches enable:
Data-driven decision-making
Identification of waste and delays
Insight into competitive performance
[Reference: ABPMP CBOK®, Chapter 6 – Process Performance Management, ]
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