Effective change initiativesshould focus onenhancing valuefor customers, staying competitive, and modernizing operations — not on cutting headcount. Reducing workforce is apotential by-product, not agoalof BPM initiatives.
“The focus of BPM-driven transformation is on customer-centricity, operational efficiency, and innovation — not on reducing staff. Workforce engagement is essential to success.”
– ABPMP CBOK®, Chapter 7 – Process Transformation
Change management must support:
Stakeholder buy-in
Cultural alignment
Sustainable improvement
[Reference: ABPMP CBOK®, Chapter 7 – Process Transformation, ]
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit