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For connecting a Customer Site to the PSTN (Public Switched Telephone Network) in the context of Webex Calling, a Webex Calling Partner can utilize the following two methods:

Using a Local Gateway connected to the PSTN:This method involves deploying a local gateway at the customer’s premises that interfaces with the existing PSTN. This gateway acts as a bridge between the customer’s on-premises telephony infrastructure and the Webex Calling service, enabling seamless integration and connectivity to the PSTN.

Using a Cloud-Connected PSTN provider:This method involves connecting the customer site directly to a PSTN provider that is cloud-connected. This eliminates the need for on-premises equipment and simplifies the deployment by using a service provider that is integrated with Webex Calling, offering PSTN services directly from the cloud.

These methods ensure flexibility and scalability in how customers connect to the PSTN, based on their specific infrastructure and operational needs.

Cisco Webex Meetings provide a consistent user experience across all devices, whether on a desktop, mobile device, or dedicated Webex hardware. This means that the interface, features, and controls remain the same, ensuring that end users do not need to learn multiple interfaces depending on the device they use. Additionally, Webex Meetings supports viewing up to 25 participants in one full-screen mode, enabling a comprehensive view of meeting participants and enhancing the engagement during virtual meetings​.

Customer numbers are provisioned in theOrganization Creationstep within Control Hub. This step is essential for setting up a customer’s organization in Cisco’s management portal, where all subsequent configurations, including user management, services, and devices, are handled. Properly provisioning customer numbers is crucial for accurately linking accounts and managing services under the correct organizational hierarchy​.

TheWebex Try and Buy Programincludes access toWebex conferencing, Webex Teams, and Devices. This program allows potential customers to try the full range of Webex services and devices to experience the features and benefits before committing to a purchase.

Cisco References

For more information, refer to Cisco’s official documentation about the Try and Buy Program, which outlines what services and devices are included​.

To enableTDM (Time Division Multiplexing) connectivityin a Webex Calling environment, theIOS Gatewaytype is required. An IOS Gateway is a Cisco router that can handle traditional TDM connections and convert them into IP for integration with modern VoIP systems. It supports various interfaces, such as E1/T1, to connect legacy TDM-based PBXs or other telephony equipment to the IP network.

Cisco References

Cisco's documentation on Local Gateway (LGW) types and TDM connectivity requirements highlights the use of an IOS Gateway for such purposes​.

The endpoints that allowwhiteboarding and annotating on the screenare:

DX80 (Option C):The Cisco DX80 is a desktop collaboration device that supports whiteboarding and allows users to draw, annotate, and collaborate visually in real-time.

Webex Board (Option E):The Webex Board is a fully integrated device for team collaboration with capabilities such as whiteboarding, annotating, and content sharing, providing an interactive meeting experience.

Cisco References

Further details are available in the product documentation for the Cisco DX Series and Webex Board, highlighting their whiteboarding capabilities​.

Webex Calling provides several web tools and support resources that are accessible through:

Cisco Support Online Websites (Option C):The Cisco support site offers documentation, updates, and troubleshooting tools specific to Webex Calling. It includes access to downloads, product guides, and software updates necessary for managing and deploying Webex Calling.

Cisco Collaboration Help Websites (Option D):The Cisco collaboration help site offers resources such as user guides, administrator manuals, eLearning courses, and FAQs specifically tailored to Cisco Webex Calling and other collaboration tools. This site is designed to provide detailed support and information for both end-users and administrators.

Cisco References

Information about these web tools can be found in Cisco's official support and help documentation for Webex Calling​.

Webex Calling offers a Service Level Objective (SLO) for product availability of99.99%. This SLO represents the uptime percentage that Cisco commits to maintaining for the Webex Calling service, ensuring high availability and reliability for users.

Cisco guarantees this high level of availability by utilizing a globally distributed infrastructure and redundancy across multiple data centers. This approach allows Webex Calling to maintain continuous operation even in the event of localized issues or outages, ensuring users experience minimal service disruption.

To achieve and maintain the 99.99% availability, Cisco employs several key strategies:

Redundant Architecture: The Webex Calling infrastructure is designed with multiple layers of redundancy, including network, server, and data center redundancies.

Continuous Monitoring: Cisco continuously monitors the Webex Calling environment for any signs of potential service degradation and responds quickly to mitigate issues.

Automated Failover: In the event of a failure, the system can automatically switch to backup resources without noticeable downtime to end users.

Regular Maintenance and Upgrades: Cisco regularly performs system maintenance and upgrades during scheduled windows to ensure the platform is running on the latest and most secure infrastructure without affecting service availability.

These measures align with Cisco’s commitment to provide a reliable cloud calling solution, making Webex Calling a robust choice for organizations needing consistent, high-availability communication services.

Webex Calling lab environmentsrefer to eLearning courses that offer every student access to a virtual lab environment. These environments are designed to give users hands-on experience with Webex Calling features, allowing them to practice and learn in a simulated setting. The virtual labs are an essential part of the training process, enabling learners to configure and manage Webex Calling services, such as local gateways, devices, and other related features, without needing access to physical hardware.

This approach is similar to how virtual labs and sandboxes are used in platforms like Splunk Cloud, where users can interact with data inputs, configure forwarders, and simulate troubleshooting scenarios. These virtual labs provide a safe and controlled environment for users to gain practical experience and develop their skills in real-world situations without the risk of affecting live systems.

In the context of Webex Calling, these eLearning labs ensure that every participant has equal access to the tools and resources needed to fully understand and implement the service, which is crucial for effective learning and application of the knowledge gained during the courses.

When configuring a customer through a CCW (Cisco Commerce Workspace) order, the partner should provide theProvisioning Contactemail address. This email address is used for setting up and provisioning services for the customer, ensuring that all required information and communication is directed to the appropriate person responsible for managing the deployment.

Cisco References

Cisco's CCW guidelines detail the importance of providing accurate contact information, including the provisioning contact, for customer configuration​.