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According to the Cisco AppDynamics Professional Implementer (CAPI) documents, the correct method to perform a NET Agent upgrade is to perform the agent upgrade on the application server host by running the MSI Installer Package12. This method will install updated agent files and maintain legacy configurations. You do not need to uninstall the old agent first when you upgrade from the NET Agent >= 3.9, except for patch releases. You need to stop IIS, instrumented Windows services, and instrumented standalone applications before running the MSI Installer Package. You also need to launch an elevated command prompt with full administrator privileges and specify youraccount access key for single-tenant Controller accounts. After the installation, you need to restart Windows services and standalone applications.

The incorrect options are:

Perform the agent upgrade on a remote server host by using the AppDynamics Controller REST API. (B) This is not a valid method for upgrading the NET Agent, because the AppDynamics Controller REST API does not provide any endpoint for agent installation or upgrade. The REST API is mainly used for retrieving or updating configuration data, metrics, events, snapshots, and other information from the Controller3.

Perform the agent upgrade on the application server host by running the Agent Configuration Utility. © This is not a valid method for upgrading the NET Agent, because the Agent Configuration Utility is a tool for modifying the agent configuration after installation, not for installing or upgrading the agent. The Agent Configuration Utility allows you to change the Controller connection settings, the agent logging level, the proxy settings, and other advanced options4.

Perform the agent upgrade via the AppDynamics Controller UI. (D) This is not a valid method for upgrading the NET Agent, because the AppDynamics Controller UI does not provide any feature for agent installation or upgrade. The Controller UI is mainly used for monitoring, analyzing, and troubleshooting the performance of the applications, business transactions, tiers, nodes, and other entities that are instrumented by the agents5.

References:

1: Upgrade the .NET Agent for Windows - AppDynamics

2: Release Upgrade Checklist for .NET Agents - AppDynamics

3: REST API - AppDynamics

4: Configure the .NET Agent - AppDynamics

5: AppDynamics Application Performance Monitoring Platform - AppDynamics

According to the Cisco AppDynamics Professional Implementer (CAPI) documents, the two symptoms that occur if an AppDynamics Controller is not scaled correctly are:

The Controller’s metric reporting is 7 to 10 minutes behind the current time. (D) This is a valid symptom because the AppDynamics Controller collects, processes, and stores metrics from the agents that monitor the applications, tiers, nodes, and other entities. If the Controller is not scaled correctly, it may not have enough resources, such as CPU, memory,disk space, or network bandwidth, to handle the incoming metrics data. This may result in a backlog of metrics data that causes the Controller to lag behind the current time. The Controller’s metric reporting delay can affect the accuracy and timeliness of the performance analysis and troubleshooting12.

The Controller UI performs slowly. (E) This is a valid symptom because the AppDynamics Controller UI is a web-based application that allows users to access, visualize, and interact with the performance data and configuration settings of the AppDynamics platform. If the Controller is not scaled correctly, it may not have enough resources, such as CPU, memory, disk space, or network bandwidth, to serve the UI requests. This may result in a slow or unresponsive UI that affects the user experience and productivity12.

The incorrect options are:

Snapshots are not available after 2 weeks. (A) This is not a valid symptom because the AppDynamics Controller does not store snapshots for more than 2 weeks by default. Snapshots are detailed records of the execution context and call graphs of the business transactions that are monitored by the AppDynamics platform. Snapshots are useful for diagnosing performance issues and errors, but they also consume a lot of disk space. The AppDynamics Controller automatically purges the snapshots that are older than 2 weeks, unless the retention policy is changed by the user. The availability of snapshots is not affected by the Controller scaling, unless the disk space is exhausted34.

Health rule violations occur more frequently. (B) This is not a valid symptom because the AppDynamics Controller does not cause health rule violations to occur more frequently. Health rule violations are triggered when the performance or availability metrics of the monitored entities exceed the thresholds that are defined by the user. Health rule violations indicate the presence of performance issues or errors in the monitored applications, tiers, nodes, or other entities, not in the Controller itself. The frequency of health rule violations is not affected by the Controller scaling, unless the Controller fails to collect or process the metrics data5 .

The average response times of tiers are higher than normal. © This is not a valid symptom because the AppDynamics Controller does not affect the average response times of tiers. The average response time of a tier is the average time that the tier takes to process the incoming requests from the business transactions that are monitored by the AppDynamics platform. The average response time of a tier is influenced by the performance and behavior of the application code, the infrastructure, the dependencies, and the workload of the tier, not by the Controller itself. The average response time of a tier is not affected by the Controller scaling, unless the Controller fails to collect or process the metrics data .

References:

1: Controller System Requirements - AppDynamics

2: Controller Sizing Guidelines - AppDynamics

3: Transaction Snapshots - AppDynamics

4: Configure Data Retention - AppDynamics

5: Health Rules - AppDynamics

The EUM agent is a special agent that runs in web, mobile, or IoT applications and collects metrics on the end user experience. The EUM agent communicates with the EUM Collector, which is a component that verifies, aggregates, and packages the raw metrics sent by the EUM agent12. The EUM Collector can be either a SaaS service provided by AppDynamics or an on-premises server installed by the customer12. The EUM Collector then sends the processed metrics to the AppDynamics Controller and the Events Service for storage, analysis, and visualization12. References: Overview of End User Monitoring, EUM Data

To set up AppDynamics Controllers as a high availability pair, you need to meet the following requirements1:

Passwordless SSH must be configured between the two Controller servers. This allows the Enterprise Console to automate the configuration and administration tasks associated with a highly available deployment on Linux systems.

Both servers must have the Controller software installed prior to setting up high availability. The Controllers in an HA pair must be equivalent versions, and be in the same data center.

Both servers must have identical directory structures for the Controller installation. The individual machines in the Controller HA pair need to have an equivalent amount of disk space. References: Prerequisites for High Availability

According to the Cisco AppDynamics Professional Implementer (CAPI) documents, the REST API for health rule violations allows you to retrieve information about the health rule violations that occurred in a specified time range for a given application1. You can use the REST API for health rule violations for the following valid reasons:

For determining which actions have been executed (B): The REST API response includes the details of the actions that were triggered by the health rule violation, such as email, SMS, HTTP request, or custom action1. You can use this information to verify if the actions were executed successfully, or to troubleshoot any issues with the action execution.

When searching for historical events ©: The REST API allows you to specify a custom time range for retrieving the health rule violations, such as BEFORE_TIME, AFTER_TIME, BETWEEN_TIMES, or BEFORE_NOW1. You can use this feature to search for historical events that occurred in the past, or to analyze the trends and patterns of the health rule violations over time.

The incorrect options are:

For updating an AppDynamics dashboard (A): This is not a valid reason for using the REST API for health rule violations, because the AppDynamics dashboards already display the health rule violations that occurred in the selected time frame, along with the severity, status, affected entities, and actions2. You do not need to use the REST API to update the dashboard, as the dashboard is automatically refreshed with the latest data from the Controller.

For sending emails (D): This is not a valid reason for using the REST API for health rule violations, because the REST API does not send emails directly. The REST API only returns the information about the health rule violations, and the actions that were triggered by them. If you want to send emails based on the health rule violations, you need to configure an email action in the health rule configuration, or use a custom action that invokes an external email service3.

When pushing events to the Event Management System is NOT possible (E): This is not a valid reason for using the REST API for health rule violations, because the REST API does not push events to the Event Management System. The REST API only returns the information about the health rule violations, and the actions that were triggered by them. If you want to push events to the Event Management System, you need to configure an HTTP request action in the health rule configuration, or use a custom action that invokes an external API3.

References:

1: Health Rule Violations API - AppDynamics

2: Health Rule Violations - AppDynamics

3: Actions - AppDynamics