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Statement A: "A detailed description of the fault." This is essential for support staff to understand the nature of the problem and begin troubleshooting effectively.

Statement C: "A description of the conditions when the fault occurs." This helps in reproducing the issue and identifying patterns that might indicate the cause of the fault.

Statement B: "Details about the computers connected to the network." While useful, this is not as immediately critical as understanding the fault itself and the conditions under which it occurs.

Statement D: "The actions taken to resolve the fault." This is important but typically follows the initial report.

Statement E: "The description of the top-down fault-finding procedure." This is more of a troubleshooting methodology than information typically included in an initial support ticket.

References:

Best Practices for Submitting Support Tickets: Support Ticket Guidelines

When devices within a VLAN are unable to reach addresses outside their VLAN, it typically indicates that they do not have a configured path to external networks. The engineer should configure a default gateway for VLAN2. The default gateway is the IP address of the router’s interface that is connected to the VLAN, which will route traffic from the VLAN to other networks12.

References :=

•Understanding and Configuring VLAN Routing and Bridging on a Router Using the IRB Feature

•VLAN 2 not able to ping gateway - Cisco Community

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•VLANs: Virtual Local Area Networks (VLANs) logically segment network traffic to improve security and performance. Devices within the same VLAN can communicate directly.

•Default Gateway: For devices in VLAN2 to communicate with devices outside their VLAN, they need a default gateway configured. The default gateway is typically a router or Layer 3 switch that routes traffic between different VLANs and subnets.

•Additional VLAN: Not needed in this scenario as the issue is related to routing traffic outside VLAN2, not creating another VLAN.

•Default Route: While a default route on the router may be necessary, the primary issue for devices within VLAN2 is to have a configured default gateway.

•Static Route: This is used on routers to manually specify routes to specific networks but does not address the need for a default gateway on the client devices.

References:

•Cisco VLAN Configuration Guide: Cisco VLAN Configuration

•Understanding and Configuring VLANs: VLANs Guide