Pass the Avaya ACDS - 3381 33810X Questions and answers with CertsForce

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Questions # 1:

There are several factors why customers will buy from Avaya which Include:

•The sales person understand their business.

•The sales person being perceive as a trusted adviser.

•The proposal contains real value in a manner relevant to them.

What are two additional factors? (Choose two,)

Options:

A.

The proposal value Is obvious, so It is not discussed.


B.

Avaya can deliver what has been promised.


C.

Avaya solution Is technologically better or equivalent to other proposals but less expensive.


D.

The executive summary section of the proposal highlights the solution features.


Expert Solution
Questions # 2:

Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

Options:

A.

Avaya technical staff


B.

Avaya Development team


C.

Avaya Support


D.

Avaya Professional Services


Expert Solution
Questions # 3:

A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

Options:

A.

Email and Web Communication


B.

Microsoft Lync Integration


C.

Avaya Presence Service


D.

AACC High Availability


Expert Solution
Questions # 4:

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

Options:

A.

Engaging customers on their terms


B.

Customers initiating calls into the Contact Center by telephone only


C.

Evolution of the Contact Center agent


D.

Contact Center data gathered from generic reports only


Expert Solution
Questions # 5:

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.

What Is this solution called?

Options:

A.

Call Completion No Reply (CCNR)


B.

Call Back Assist (CBA)


C.

Call Back Request (CBR)


D.

Call Completion Busy Subscriber (CCBS)


Expert Solution
Questions # 6:

Refer to the exhibit.

Question # 6

AACC allows the use of campaigns for Sales or Marketing purposes.

Which statement about Outbound campaigns is true?

Options:

A.

Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C


B.

Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C


C.

Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C


D.

Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C


Expert Solution
Questions # 7:

The CEO of a service company wants context rich information that Is Important for better customer experience.

Which development platform allows customers to add new capabilities to their solution?

Options:

A.

Avaya Breeze™


B.

Avaya Experience Portal Platform


C.

Avaya Performance Applications Platform


D.

Avaya Applications Platform


Expert Solution
Questions # 8:

AACC interoperates with which two different Avaya applications? (Choose two.)

Options:

A.

Avaya Work Force Optimization Select


B.

Interaction Center


C.

Proactive Outreach Manager


D.

Call Back Automated


Expert Solution
Questions # 9:

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.

Which solution would meet AMR's requirements?

Options:

A.

Co-Browsing Snap-In


B.

Web Chat Snap-In


C.

Presence Snap-In


D.

Context Store Snap-In


Expert Solution
Questions # 10:

Refer to the exhibit.

Question # 10

A Contact Center administrator uses different tools and applications In the Contact Center environment.

Which application is shown In the exhibit?

Options:

A.

Avaya Agent Desktop


B.

Avaya one-X® Agent Desktop


C.

Agent Map


D.

Avaya Contact Center Orchestration Designer


Expert Solution
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