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  5. Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

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Questions # 11:

A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.

When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

Options:
A.

The call is disconnectedand you must refresh the real-time Display Report.

B.

The call is remove from the utility and from the real -time Display report.

C.

The call is removedfrom the utility but will remain on the Real-Time Display Report.

D.

The call is removedfrom the Real-Time Display Report and the call is disconnected.

Expert Solution
Questions # 12:

The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)

Options:
A.

AAMS SIP message logs

B.

Network SIP message logs

C.

CCMS_ASM message logs

D.

CCMS SIP message logs

Expert Solution
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