Avaya 3313 Exam Questions Free Practice Test

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Questions # 1:

Avaya recommends that audio played by the Avaya Aura® Media server (AAMS) be encoded.

Which three settings are the recommended settings to provide optimum performance? (Choose three.)

Options:

Single channel

WAV PCM files

16-bit

Multiple channels

Expert Solution

Questions # 2:

The Avaya Aura® Contact Center installer initiates a series of individual application installations, with each one creating its own log file.

If an application installation fails, which directory provides detailed logs on the installation failure?

Options:

C:Avaya\Logs\Sysops\MSiLogs

C: Avaya\Logs\Sysops\UniversalInstall

C:Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration

C:Avaya\Logs\Sysops\MSiLogs\InstallLogs

Expert Solution

Questions # 3:

A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.

Which Historical Report folder (category) should be examined?

Options:

Contact Summary

Configuration

Agent Performance

Call-by-Call

Expert Solution

Questions # 4:

In Avaya Aura® Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?

Options:

Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and createauto-responses based on the most frequently-occurring e-mail contact topics in the report.

Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.

Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.

Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.

Expert Solution

Questions # 5:

In a sip-enabled Avaya Aura® Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

Options:

SIP Gateway manager

Contact center Media services

Avaya Aura Media server

Session Manager

Expert Solution

Questions # 6:

On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?

Options:

F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log

D:\Avaya\Logs\CCMS\SGM\SipMessages0.log

C:\Avaya\Logs\CCMS\SipMessages0.log

D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log

Expert Solution

Questions # 7:

While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.

Which file contains the most recent TFE logs?

Options:

D:\Avaya\l_ogs\CCMS\CCMS_TFE_1

D:\Avaya\Logs\CCMS_TFE_5

D:\Avaya\Logs\CCMS\TFE_1

D:\Avaya\Logs\CCMS\CCMS_TFE_5

Expert Solution

Questions # 8:

In a Voice and Multimedia Contact Server with an Avaya Aura® Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?

Options:

When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.

When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.

Contact Center Manager Administration (CCMA) supplies license keys as required.

WebLM is configured on the AAMS to provide the required license keys.

Expert Solution

Questions # 9:

You want to install the Service Packs on Avaya Aura® Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.

How can the Service Packs be installed using the Avaya Update Manager?

Options:

Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager.The previous folder will be scanned automatically and all new Service Packs will be offered for installation.

Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager. The new Service Packs will be automatically detected and offered for installation.

Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.

Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.

Expert Solution

Questions # 10:

On the Avaya Aura® Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.

Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)

Options:

Agent Desktop

Database Webadmin

Outbound Campaign Management Tool

Contact Center Multimedia (CCMM) Administration

Expert Solution

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