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Restricting access to authorized users is the best control to secure application programming interfaces (APIs) that may contain personal information, as it would prevent unauthorized access, modification or disclosure of the personal information by third parties or intermediaries. Restricting access to authorized users can be achieved by using various methods, such as authentication, authorization, encryption, tokens or certificates. The other options are not effective controls to secure APIs that may contain personal information. Encrypting APIs with the organization’s private key is not a feasible or desirable method, as it would make the APIs unreadable by anyone who does not have the corresponding public key, which would defeat the purpose of using APIs for interoperability and integration. Requiring nondisclosure agreements (NDAs) when sharing APIs is not a reliable or enforceable method, as it would depend on the compliance and cooperation of the parties who receive the APIs, and it would not prevent unauthorized access, modification or disclosure of the personal information by third parties or intermediaries who are not bound by the NDAs. Sharing only digitally signed APIs is not a sufficient method, as it would only ensure the authenticity and integrity of the APIs, but it would not prevent unauthorized access, modification or disclosure of the personal information by third parties or intermediaries who can read or intercept the APIs1, p. 90-91 References: 1: CDPSE Review Manual (Digital Version)

A peer-to-peer (P2P) system architecture is a network model where each node (peer) can act as both a client and a server, and communicate directly with other peers without relying on a centralized authority or intermediary. A P2P system architecture best supports anonymity for data transmission, by providing the following advantages:

It can hide the identity and location of the peers, by using encryption, pseudonyms, proxies, or onion routing techniques, such as Tor1 or I2P2. These techniques can prevent eavesdropping, tracking, or censorship by third parties, such as Internet service providers, governments, or hackers.

It can distribute the data across multiple peers, by using hashing, replication, or fragmentation techniques, such as BitTorrent3 or IPFS4. These techniques can reduce the risk of data loss, corruption, or tampering by malicious peers, and increase the availability and resilience of the data.

It can enable the peers to control their own data, by using consensus, validation, or incentive mechanisms, such as blockchain5 or smart contracts. These mechanisms can ensure the integrity and authenticity of the data transactions, and enforce the privacy policies and preferences of the data owners.

A primary objective of performing a privacy impact assessment (PIA) prior to onboarding a new Software as a Service (SaaS) provider for a customer relationship management (CRM) system is to identify controls to mitigate data privacy risks, such as data breaches, unauthorized access, misuse or loss of data. A PIA would help to evaluate the potential privacy impacts of using a new SaaS provider for CRM data processing activities, such as collecting, storing, analyzing or transferring customer data, and to implement appropriate controls to mitigate those impacts, such as encryption, access control, backup, audit trail or contractual clauses. A PIA would also help to ensure compliance with privacy principles, laws and regulations, and alignment with customer expectations and preferences. The other options are not primary objectives of performing a PIA prior to onboarding a new SaaS provider for CRM data processing activities. Classifying personal data according to the data classification scheme is an activity that may be part of a PIA process, but it is not an objective in itself. Assessing the risk associated with personal data usage is an activity that may be part of a PIA process, but it is not an objective in itself. Determining the service provider’s ability to maintain data protection controls is an activity that may be part of a PIA process, but it is not an objective in itself1, p. 67 References: 1: CDPSE Review Manual (Digital Version)

Application hardening measures are the most important action to protect a mobile banking app and its data against manipulation and disclosure because they prevent attackers from reverse engineering, tampering, or injecting malicious code into the app. Application hardening measures include techniques such as code obfuscation, encryption, integrity checks, anti-debugging, and anti-tampering mechanisms. These measures make the app more resilient and secure against various types of cyberattacks.

References:

ISACA Certified Data Privacy Solutions Engineer Study Guide, Domain 3: Privacy Engineering, Task 3.4: Implement privacy engineering techniques to protect data in applications and systems, p. 104-105.

What is Application Hardening? | Glossary | Digital.ai

The principle of least privilege is the most important principle to apply when granting access to an ERP system that contains a significant amount of personal data. The principle of least privilege states that users should only have the minimum level of access and permissions necessary to perform their legitimate tasks and functions, and no more. Applying the principle of least privilege helps to protect the privacy and security of the personal data in the ERP system, as it reduces the risk of unauthorized or inappropriate access, disclosure, modification, or deletion of the data. It also helps to comply with the privacy laws and regulations, such as the GDPR, that require data controllers and processors to implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

References: CDPSE Review Manual, 2021, p. 132

Transport Layer Security (TLS) is a protocol that provides secure communication over the internet by encrypting and authenticating data. TLS provides data integrity through the calculation of message digests, which are cryptographic hashes that summarize the content and structure of a message. The sender and the receiver of a message can compare the message digests to verify that the message has not been altered or corrupted during transmission. TLS also uses digital certificates, asymmetric encryption, and symmetric encryption to provide confidentiality and authentication, but these are not directly related to data integrity.

References: CDPSE Review Manual, 2021, p. 117

After a privacy risk has been accepted, the next step is to monitor the risk landscape for material changes. This means that the organization should keep track of any internal or external factors that may affect the likelihood or impact of the risk, such as new threats, vulnerabilities, regulations, technologies, or business processes. Monitoring the risk landscape can help the organization identify if the risk acceptance decision is still valid, or if it needs to be revisited or revised. Monitoring can also help the organization prepare for potential incidents or consequences that may arise from the accepted risk.

Requirements definition is a phase of the software development life cycle (SDLC) that involves gathering, analyzing and documenting the functional and non-functional requirements of the software system or application, such as features, performance, security and usability. It is most important to consider privacy by design principles during this phase, as it would help to ensure that privacy is embedded and integrated into the software system or application from the outset, rather than as an afterthought or an add-on. Considering privacy by design principles during requirements definition would also help to avoid costly rework or delays later in the SDLC, as well as to enhance customer trust and satisfaction, and comply with privacy laws and regulations. The other options are not as important as requirements definition in considering privacy by design principles. Application design is a phase of the SDLC that involves creating and specifying the architecture, components, interfaces and data models of the software system or application, based on the requirements defined in the previous phase. Implementation is a phase of the SDLC that involves coding, testing and debugging the software system or application, based on the design specifications created in the previous phase. Testing is a phase of the SDLC that involves verifying and validating that the software system or application meets the requirements and expectations of the users and stakeholders, as well as identifying and fixing any defects or errors1, p. 88-89 References: 1: CDPSE Review Manual (Digital Version)

National data privacy legislative and regulatory requirements in each relevant jurisdiction are the most important data protection consideration for a global organization that is planning to implement a customer relationship management (CRM) system to be used in offices based in multiple countries, as they would determine the legal obligations and responsibilities of the organization with respect to the collection, use, disclosure and transfer of customer personal data across different jurisdictions. National data privacy legislative and regulatory requirements may vary significantly from country to country, depending on the type or nature of personal data or data processing activities, and may impose different rules and standards for obtaining consent, providing notice, ensuring security, enforcing rights, reporting breaches, appointing representatives or transferring data. The organization would need to comply with the national data privacy legislative and regulatory requirements in each relevant jurisdiction where it operates or where its customers are located, and to implement appropriate measures and safeguards to ensure compliance. The other options are not as important as national data privacy legislative and regulatory requirements in each relevant jurisdiction as data protection considerations for a global organization that is planning to implement a CRM system to be used in offices based in multiple countries. Industry best practice related to information security standards in each relevant jurisdiction may provide some guidance or benchmarks for ensuring security of customer personal data, but they may not reflect the specific context or needs of the organization or the customers, or comply with the legal obligations and responsibilities of the organization. Identity and access management mechanisms to restrict access based on need to know may help to protect customer personal data from unauthorized access, modification or disclosure by internal or external parties, but they may not address other aspects of data protection, such as consent, notice, rights, breaches, representatives or transfers. Encryption algorithms for securing customer personal data at rest and in transit may help to protect customer personal data from unauthorized access, modification or disclosure by internal or external parties, but they may not address other aspects of data protection, such as consent, notice, rights, breaches, representatives or transfers1, p. 63-64 References: 1: CDPSE Review Manual (Digital Version)

Data retention is a process of keeping personal data for a specified period of time for legitimate purposes, such as legal obligations, contractual agreements, business operations or historical records. Data retention should be based on the principle of data minimization, which requires limiting the collection, storage and processing of personal data to what is necessary and relevant for the intended purposes. Data retention should also comply with the principle of storage limitation, which requires deleting or disposing of personal data when it is no longer needed or justified. The most likely valid use case for keeping a customer’s personal data after contract termination is a required retention period due to regulations, such as tax laws, financial laws, health laws or consumer protection laws, that mandate the organization to retain certain types of customer data for a certain period of time after the end of the contractual relationship. The other options are not valid use cases for keeping a customer’s personal data after contract termination, as they do not meet the criteria of necessity, relevance or justification. For the purpose of medical research, the organization would need to obtain the consent of the customer or have another legal basis for processing their personal data for a different purpose than the original contract. A forthcoming campaign to win back customers or ease of onboarding when the customer returns are not legitimate purposes for retaining customer data after contract termination, as they are not related to the original contract and may violate the customer’s privacy rights and preferences. , p. 99-100 References: : CDPSE Review Manual (Digital Version)