Pass the HP HP Sales Certified HP2-I47 Questions and answers with CertsForce

The HP Lifecycle Services that Partners can sell but are fulfilled by HP are A. HP Fix Services, C. HP Set Up Services, and F. HP Renew Services. According to the web search results, these services are part of the HP Lifecycle Services portfolio that offer various solutions for device management throughout the device lifecycle123. However, these services are not delivered by the Partners, but by HP experts or authorized service providers123. For example:

HP Fix Services enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field1. These services are fulfilled by HP or its authorized service providers using remote diagnosis and support, accidental damage protection, and multiple response time options for onsite repair or replacement1.

HP Set Up Services offer a range of solutions for device configuration, provisioning, and deployment that can help customers reduce downtime and improve productivity2. These services are fulfilled by HP at the factory or onsite using custom system setting services, imaging and application services, device provisioning services, and installation and data migration services2.

HP Renew Services help customers accelerate their sustainability goals through more responsible computing practices3. These services are fulfilled by HP using carbon neutral computing services, device recovery service, sanitization service, deinstallation service, and recycling service3.

Therefore, these are the HP Lifecycle Services that Partners can sell but are fulfilled by HP.

The best answer for this question is A. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door, regardless of work location. This is because HP Set Up Services offer a range of solutions for device configuration, provisioning, and deployment that can help the customer reduce downtime and improve productivity. According to the HP Set Up Services website1, HP can configure the PCs to the customer’s specifications right at the factory, deliver them to the employee’s homes or offices, and provide installation and data migration services if needed. HP Set Up Services also include HP Device Provisioning Services, which allow the customer to provision new devices from the cloud using Microsoft Endpoint Manager1. Therefore, HP Set Up Services can help the customer refresh their PCs with minimal disruption and hassle.

The correct answers are C and D. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers and All Partners can resell HP Lifecycle Services as transactional upfront payments.

Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers. This can help them increase their revenue, enhance their customer relationships, and differentiate themselves from competitors. For example, Partners can offer their own installation, configuration, or training services along with HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud12.

All Partners can resell HP Lifecycle Services as transactional upfront payments, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service. Customers can check the status and coverage of their HP Lifecycle Services online by entering their device serial number34.

The other options are incorrect because:

HP Synergy Partners cannot attach HP Care Packs to contractual HP hardware deals. HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date34.

HP Power Service Partners can sell HP Care Pack renewals as SKU-based services. SKU-based services are services that have a standard stock keeping unit (SKU) number and can be ordered through the HP Channel Services Network (CSN) portal. HP Care Pack renewals are SKU-based services that extend the coverage of HP devices for one year past the base warranty or extended warranty5 .

Not all Partners can sell HP Lifecycle Services contractually. Contractual services are services that are sold as a subscription or a pay-per-use model and require a contractual agreement between the customer and the Partner or HP. Only select Partners who have met certain criteria and have been authorized by HP can sell contractual services, such as HP Device as a Service (DaaS) or HP Managed Print Services (MPS) .

1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP® Official Site 2: HP Support Services | HP® Official Site 3: HP Care Pack Services - Frequently Asked Questions (FAQs) 4: HP Care Pack - PC Repair, Extended Warranty & Support 5: HP Channel Services Network : [HP Care Pack Services - Post Warranty] : [HP Device as a Service (DaaS) | HP® Official Site] : [HP Managed Print Services | HP® Official Site]

The best tool that the Partner can use to create a business case for this customer is D. The Value Management Office tool at ecosystems.US.

The Value Management Office (VMO) tool is a web-based platform that helps HP Partners and customers collaborate on the value of HP Lifecycle Services. It allows Partners to create customized proposals based on different scenarios, variables, and assumptions, and show the customer the expected return on investment (ROI), total cost of ownership (TCO), and other value metrics12.

By using the VMO tool, the Partner can benefit from:

Faster and easier proposal creation with pre-built templates, calculators, and data sources12.

Higher win rates and deal sizes with compelling value propositions and differentiation12.

Improved customer satisfaction and loyalty with transparent and interactive value communication12.

If the Partner is interested in learning more about the VMO tool, they can visit the Ecosystems website1 or contact an Ecosystems representative for more details. They can also watch a short video about the VMO tool and how it works3.

1: Ecosystems Revenue Operating System (OS) 2: Ecosystems Software Reviews, Demo & Pricing - 2023 3: The VMO: Ecosystems’ Value Management Office - YouTube

The best answer for this question is D. Custom System Setting Services. According to the HP Computer Configuration Services website1, HP Custom System Setting Services help customers accelerate workforce productivity with customized BIOS, configuration, and other system settings. This service allows customers to specify their preferred boot order and network boot options, as well as other settings, such as security features, power management, and asset tagging1. HP can apply these settings to the PCs at the factory, so they arrive ready to use, tailored to the customer’s needs1. Therefore, HP Custom System Setting Services would help the customer save time and resources by setting the boot and network options on each PC before delivery.

One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.

This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.

If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer’s location1.

If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.

1: Hardware Support Offsite Return Services - hp.com 2: HP Care Pack - PC Repair, Extended Warranty & Support

The faster way to register many HP Lifecycle Services at one time is D. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal.

The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support1.

One of the features of the CSN portal is the ability to register multiple HP Lifecycle Services at once by using an Excel template. The Partner can download the template from the portal, fill in the required information for each service, such as customer name, service type, device serial number, and service start date, and upload the completed worksheet back to the portal. This can save time and effort compared to registering each service individually2.

If you want to learn more about how to use the Excel template to register multiple HP Lifecycle Services, you can watch a short video tutorial on the CSN portal3. You can also contact an HP representative for more details or assistance.

1: HP Channel Services Network 2: HP Care Pack Services - Frequently Asked Questions (FAQs) 3: CSN - How to Register Multiple Care Packs Using Excel Template

The correct answer is A. Additional 12 months based on the product’s base warranty or extended warranty.

HP Post Warranty Service is a service that extends the coverage of HP devices for one year past the base warranty or extended warranty. It provides the same level of service as the original warranty or HP Care Pack service, such as repair, replacement, onsite support, and accidental damage protection12.

By purchasing and registering HP Post Warranty Service, customers can benefit from:

Peace of mind knowing that their devices are covered by the manufacturer that knows them best12.

Cost savings and budget predictability by avoiding unexpected repair expenses12.

Flexible options to suit their needs, such as next business day onsite service, device media retention, and travel coverage12.

If you are interested in learning more about HP Post Warranty Service, you can visit the HP website1 or contact an HP representative for more details.

1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack Services - Post Warranty

The HP recommended way to prepare a response to this question is D. Refer to the battlecards for the various HP Lifecycle Services.

Battlecards are documents that provide a concise and compelling overview of the value proposition, benefits, and differentiators of HP Lifecycle Services. They also include information on how to position HP Lifecycle Services against competitors and how to handle common objections. Battlecards are designed to help sales representatives communicate effectively with potential customers and persuade them to choose HP over other options.

You can find the battlecards for the various HP Lifecycle Services on the HP website1 or on the HP Learning Center2. They are updated regularly to reflect the latest features and enhancements of HP Lifecycle Services. You can also download them as PDF files for offline access.

By referring to the battlecards, you can prepare a response that showcases how HP Lifecycle Services can help the customer achieve their business goals, reduce costs, improve productivity, and enhance security. You can also highlight how HP Lifecycle Services are superior to the competitor’s services in terms of quality, reliability, flexibility, and innovation.

1: HP Lifecycle Services | HP® Official Site 2: HP Learning Center