Pass the Google Professional ChromeOS Administrator ChromeOS-Administrator Questions and answers with CertsForce

To remotely access a user's ChromeOS device through the Admin console, you mustfind the specific deviceand click on theremote desktopoption. This approach ensures that you are connecting to the correct managed device associated with the user.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Remote Access Guide, which details the procedure to initiate a remote session.

"To access a ChromeOS device remotely, navigate to Devices > Chrome > Devices in the Admin console, find the specific device, and click 'Remote Desktop'."

This method helps ensure accurate device management and support without needing personal user credentials or serial numbers.

Objectives:

Provide remote assistance efficiently.

Use the Admin console for remote device management.

This is the most efficient method as it applies the setting to all devices within the organizational unit (OU) through a single policy change in the Admin console.

The other options are less efficient:

Corporate policy:Relies on user compliance and is difficult to enforce.

Chrome Remote Desktop:Requires manual intervention for each device.

Custom app:Adds complexity and potential security risks.

ChromeOS is designed with multiple layers of security to protect against malware and viruses:

Read-only file system:Most of the operating system is stored in a read-only partition, making it difficult for malware to modify critical files.

Verified boot:Ensures the integrity of the operating system during bootup, preventing tampering by unauthorized software.

Sandboxing:Isolates different processes and websites, limiting the potential damage of any malware that manages to get through.

Automatic updates:Regularly delivers security patches and updates to address vulnerabilities.

While ChromeOS doesn't come with traditional antivirus software, its built-in security features provide robust protection against most threats.

Clearing user profiles from the device removes all personal data and settings while keeping the device enrolled and managed. This is the most efficient way to prepare a device for reassignment while maintaining its management status.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Device Management Documentation, which outlines clearing user profiles as a method to reset user data without affecting device enrollment.

"To reassign a device while keeping it enrolled, clear user profiles from the device. This process wipes user data but retains management policies."

This method is preferable because it maintains the device's enterprise management, ensuring that it remains enrolled and policy-compliant.

Objectives:

Efficiently reassign managed devices.

Retain enrollment while wiping user data.

Access the Google Admin Console:Sign in to the Admin console using your ChromeOS administrator credentials.

Locate User Settings:Navigate to "Device Management" > "Chrome Management" > "User & browser settings".

Find Incognito Mode Policy:Within the settings, search for "Incognito mode".

Disable Incognito Mode:Select the option to "Disallow incognito mode".

Save Changes:Click "Save" to apply the policy to the designated users or organizational units.

Verified Boot in ChromeOS is a security mechanism that checks the integrity of the operating system during startup. If it detects any unauthorized modifications or compromises, it can initiaterecovery processes to restore the OS to a known good state, ensuring that the device boots up with a secure and untampered operating system.

Option B is incorrectbecause background updates are a separate feature.

Option C is incorrectbecause dual-boot is not related to Verified Boot.

Option D is incorrectbecause Verified Boot doesn't install a backup OS but verifies the existing one.

In regular user mode on a ChromeOS device, pressingCtrl + Alt + topens the crosh shell (Chrome OS developer shell), a command-line interface. From there, you can execute various commands, includingpingto test network connectivity.

Other options are incorrectbecause they either have no assigned function or trigger different actions in ChromeOS.

To create a recovery image on a USB stick, you need to:

Access Chrome Web Store: Open the Chrome Web Store on a Chrome device (either a Chromebook or a computer with the Chrome browser installed).

Install Chromebook Recovery Utility: Search for and install the "Chromebook Recovery Utility" extension.

Launch the Utility: Open the installed extension.

Identify Device: Enter the model number of the ChromeOS device for which you want to create the recovery image.

Insert USB Stick: Insert a USB stick with sufficient storage capacity (at least 4GB).

Download and Create: Follow the on-screen instructions in the utility to download the correct recovery image and create the bootable USB stick.

This process will prepare a USB stick that can be used to recover or reinstall ChromeOS on a device that is not functioning properly.

Granular Control: It allows you to select the specific permissions needed for the Help Desk administrators. This ensures they can do their job without having excessive access that could be misused.

Flexibility: You can easily adjust the permissions later if the Help Desk's responsibilities change.

Auditing: The Google Admin console tracks changes made by each role, making it easier to identify the source of any unauthorized actions.

How to Create a Custom Admin Role:

Go to the Google Admin console.

Navigate to Admin roles.

Click Create new role.

Give the role a descriptive name (e.g., "Help Desk Support").

Carefully select the privileges the Help Desk needs (e.g., reset passwords, manage user accounts, view device information).

Assign the role to the Help Desk administrators.

Why Other Options Are Less Ideal:

A. Service Desk Group: Groups are primarily for organization and don't provide granular permission control.

C. Services Admin Role: This role has broader permissions than what a Help Desk typically needs, violating the PoLP.

D. Full Access: This grants excessive privileges and significantly increases the risk of accidental or intentional misuse.

Before disposing of ChromeOS devices, it is essential todeprovisionthem. Deprovisioning removes the device from the enterprise management console and ensures that it is no longer associated with the organization. This step protects organizational data and licenses.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Device Management Guide, which advises deprovisioning before device disposal.

"Deprovisioning a device ensures it is no longer managed and releases any associated licenses. This is essential before disposing of the device."

Deprovisioning is crucial for both security and compliance, as it guarantees that no residual management settings remain on the device.

Objectives:

Securely retire ChromeOS devices.

Protect organizational data during device disposal.