Sales tracking is a core feature of CRM systems that allows sales representatives to monitor leads, opportunities, and deals through each stage of the sales pipeline. This enables better forecasting, prioritization, and management of customer relationships.
Option C: Sales performance metrics measure results, not track deal progress in real-time.
Option D: Customer segmentation categorizes customers but does not track deals.
Thus, the CRM feature for monitoring deal progress is Sales tracking.
[Reference:, WGU Information Technology Management – Information Systems for Business, section on CRM Features and Benefits., ]
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