Comprehensive and Detailed Explanation From Exact Extract:

Asset management software is specifically designed to track, manage, and record information about an organization’s IT assets, including laptops, desktops, mobile devices, servers, and other hardware. It typically maintains details such as:

Current location of the asset (e.g., which department or user)

Ownership or assignment (which employee or team has it)

Status (in use, in storage, under repair, retired)

Lifecycle information (purchase date, warranty, depreciation, replacement schedule)

In an Information Technology Management context, asset management systems provide a central repository of all IT hardware and often software licenses, enabling IT teams to quickly see where devices are, who has them, and how they are being used. This directly addresses the problem described: difficulty tracking the location of laptops and mobile devices across departments.

Why the other options are incorrect:

A. Backup and recovery software – This focuses on copying data and restoring it in case of loss or corruption. It protects information, not physical device location.

B. Patch management software – This is used to deploy and manage software updates and security patches across systems. It helps keep devices up to date but does not primarily track physical asset location.

D. Service request tracking software – Often part of an IT service management (ITSM) or help desk system, this tracks tickets and service requests, not physical hardware inventory and location.

Therefore, the correct choice is C. Asset management software, as it directly supports tracking the location and ownership of laptops and mobile devices across the organization.