This question aligns with Partnership and Advocacy , which emphasizes responsiveness, trust-building, and timely communication with patients and families. In CPXP practice, service recovery should occur as close to the point of service failure as possible , making immediate follow-up the best option. Prompt action demonstrates attentiveness, empathy, and a genuine commitment to resolving concerns, which helps rebuild trust and prevent escalation of dissatisfaction. Option A is correct because timely acknowledgment and response are critical components of effective service recovery. Option B introduces unnecessary delay, Option C may postpone response too long while investigating, and Option D is reactive and too late to influence the patient’s experience in real time. CPXP principles highlight that early intervention is key to improving outcomes and reinforcing a patient-centered culture.