An agent is a software component that you can install on a node to collect and send data to the Orion server. Agents are useful when you need to monitor nodes that are behind firewalls, in the cloud, or have overlapping IP addresses. Agents can also provide more detailed information about the node’s performance and status than SNMP or WMI. Agents can use either agent-initiated or server-initiated communication, depending on your network configuration and security requirements. References: NPM Administrator Guide, page 67; SCP Study Aid - NPM, page 15.
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