One possible cause of this issue is that the user account has the No Reports limitation applied to it. This limitation prevents the user from accessing any reports in the Orion Console, regardless of the report group or category. To resolve this issue, you need to edit the user account and change the report limitation to either No Limitation (to allow access to all reports) or a specific report limitation category (to allow access to only the reports with that category). You can also create custom report limitation categories and assign them to the reports and users as needed. References: Restrict who can access reports in the SolarWinds Platform, Define what users can access and do in the SolarWinds Platform.