Answer: A process can be measured by either of the following:
Attributes of the process, such as overall development time, type of methodology used, or the average level of experience of the development staff.
Accumulating product measures into a metric so that meaningful information about the process can be provided. For example, function points per person-month or LOC per person-month can measure productivity (which is product per resources), the number of failures per month can indicate the effectiveness of computer operations, and the number of help desk calls per LOC can indicate the effectiveness of a system design methodology.
There is no standardized list of software process metrics currently available. However, in addition to the ones listed above, some others to consider include:
Number of deliverables completed on time
Estimated costs vs. actual costs
Budgeted costs vs. actual costs
Time spent fixing errors
Wait time
Number of contract modifications
Number of proposals submitted vs. proposals won
Percentage of time spent performing value-added tasks
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