1. Develop a charter.

Determine the responsibilities and activities of the quality function.

2. Identify the quality manager.

Select a quality "fanatic" to head the quality function.

3. Locate organizationally the IT quality function.

Determine to whom the quality leader reports.

4. Build support for quality.

Initiate programs that will encourage both management and staff to support quality processes.

5. Staff and train the quality function.

Determine what is needed to make quality happen, identify and select the people to do it, and provide them with the training they need.

6. Build and deploy the quality toolbox.

Select effective quality tools and implement them throughout the organization.

7. Drive the implementation of the quality management environment.

The quality manager will need to spend a significant amount of time maturing the quality management environment.