In ServiceNow,High Security Settingsrequireelevating privilegesto make changes. Administrators need toelevate to the security_admin roleto access and modify sensitive settings.
A. Select Elevate Roles
Admins must go toUser Menu (top-right corner) > Elevate Roles.
Selectsecurity_admin, then clickOKto temporarily gainelevated privileges.
This allows access toHigh Security Settings, including ACLs and security configurations.
B. Add security_admin role to your user account
Only anexisting admin with security_admincan grant this role.
Even if a user hassecurity_admin, they still need toelevateto access high-security settings.
C. Impersonate Security Admin
Impersonation does not work for security_admin.
Users mustelevatetheir own privileges instead.
D. Use System Administrator < Elevate Roles module
There isno module named "Elevate Roles"under System Administrator.
Elevation is done via theUser Menu (top-right corner of ServiceNow UI).
[References:ServiceNow Documentation:Elevate Roles to Access Security Settings, ServiceNow Best Practices:Managing Security Roles, , , ]
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