TheDependency Viewgraphically representsConfiguration Items (CIs)and their relationships in ServiceNow’sConfiguration Management Database (CMDB). It provides an interactive visualization of dependencies and relationships between infrastructure components, helping administrators understand system architecture.
Displays CI relationships in an interactive graphical format.
Helps identifyupstream and downstream dependencies(e.g., how a failed server affects dependent applications).
Can be accessed via theConfiguration Item (CI) formunder theRelated Linkssection.
Used inImpact Analysisfor Change Management and Incident Management.
A. Schema Map– Used to visualizetable relationships, not CI dependencies.
C. Dependency Map– Not a ServiceNow term; the correct term isDependency View.
D. Database View– Used to createvirtual tablescombining data from multiple tables but does not display CI dependencies graphically.
[Reference:ServiceNow Dependency Views - Official Documentation, , , ]
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