InServiceNow Knowledge Management,User Criteriais used to control access toknowledge bases (KBs)andarticlesbased on user attributes such ascompany, department, group, and roles.
Understanding the Given Criteria:Criteria
Value
Companies
ACME North America
Department
HR
Groups
ACME Manager
Match All
Yes
TheMatch All: Yessetting means thatonly users who meet ALL the specified criteriawill have access.
Who Gets Access?Users must be:
Amember of the ACME Manager group
Part of the HR department
An employee of ACME North America
B. Employees of ACME North America, who are members of HR Department or the ACME Manager group →Incorrect
The"OR" conditionis incorrect becauseMatch All: Yesrequires users to meetALL conditions.
C. Users which are members of either ACME North America, or HR Department, or ACME Manager Group →Incorrect
Again,Match All: Yesmeans usersmust meet all criteria, not just one.
D. Member of the ACME Manager group, and HR department, regardless of geography →Incorrect
Company (ACME North America) is part of the criteria, so itcannot be ignored.
Why Other Options Are Incorrect?
User Criteria for Knowledge Bases
Managing Knowledge Base Access
Official ServiceNow Documentation Reference:
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